Terms & Conditions

Thanks for using our products and services. The Service is provided by Sparkbase (“Sparkbase,” “we,” “us” or “our”). By using our Service, you are agreeing to these terms. Please read them carefully.

Description of Service

Sparkbase provides you with access to Cara - our AI-powered Sales Agent which can be accessed via a web interface. You also understand that the Service may include certain communications from Sparkbase, such as service announcements and administrative messages, that are related to the provision of the Service. Unless explicitly stated otherwise, any new features or tools released by us in relation to the Service shall be subject to this Agreement.

The Service is an online product that requires access via an internet or other network connection. You are responsible for obtaining the necessary internet or network connection to access Sparkbase's Service, and you are responsible for the associated third-party fees (such as internet service provider or airtime charges) for the connectivity to the Service. Additionally, you are responsible for procuring and maintaining all equipment necessary to connect to the Service. The quality of the Service that you experience may depend on your connectivity and equipment. Sparkbase is not responsible for any claims or losses that arise as a result of your connectivity and equipment.

Registration and Use of Service

As a registered user of Sparkbase's Service, you represent that you are of legal age to form a binding contract. You also agree to:

• provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (“Registration Data”)
• maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

No Resale or Redistribution of Service

You are permitted to use the Service internally within the company for the purpose of doing outreach. Except as expressly authorized by Sparkbase, you agree not to reproduce, duplicate, copy, sell, trade, resell, permit access, transfer, assign, modify, create derivative works, or exploit for any commercial purposes, any portion of the Service.

Intellectual Property

Using our Service does not give you ownership of any intellectual property rights in our Service or the content you access. All materials and all intellectual property rights in respect of the Services provided therein shall remain the property of Sparkbase.

Privacy Policy

1. Introduction

Sparkbase provides services that require the collection and processing of certain user data. By using our services, you consent to the policies outlined in this Privacy Policy.

2. Types of Information Collected

2.1. Personal Information

This includes any data that identifies you, such as your name, email address, company name, phone number, or any voluntary information shared when using the Service.

2.2. Sensitive Information

This includes payment data (credit or debit card numbers), financial account details, Social Security numbers, passport numbers, or other identifiers. Sensitive credentials like email account tokens (Google or others) that are connected to Sparkbase services are also protected.

3. Information We Collect

3.1. Visiting Our Website

You can explore our website without sharing personal information. However, to register for our Service, we collect personal data such as name, email address, and company details.

3.2. Navigational Information

This includes IP addresses, browser type, geographical location, referral sources, length of visit, and pages viewed. We use this data to improve the performance and functionality of our services.

3.3. Payment Information

Payment data is processed securely by third-party PCI-compliant providers. Sparkbase does not retain sensitive financial information.

3.4. Google User Data

If you connect a Gmail account, Sparkbase will securely store necessary data, such as authentication tokens and email metadata. This is required for detecting replies, logging into accounts, and ensuring service functionality. No Google API data is shared with third parties, and user data is only accessed with your consent for support or legal compliance.

3.5. Children's Information

Our services are not intended for users under 13. If you believe we have collected information on a child under 13, please contact us at [email protected].

3.6. Web Beacons and Cookies

Sparkbase uses cookies and web beacons to analyze user activity and improve services. You can disable cookies via your browser settings.

4. Use of Information

4.1. Use of Personal Information

We use personal information to:

• Provide, operate, and improve our services
• Send marketing communications (with opt-out options)
• Respond to customer support requests

4.2. Payment Data

Collected payment details are used solely for processing payments and ensuring financial compliance.

4.3. Customer Testimonials

With your consent, we may publish testimonials that include personal data, such as your name and feedback.

4.4. Service Providers

We may share data with trusted partners to provide services such as payment processing, data analysis, and customer support. Third parties are required to adhere to confidentiality agreements.

4.5. Confidentiality and Security

We implement industry-standard encryption and security protocols, such as SSL, to protect user data. Users must maintain secure passwords for their accounts.

5. Data Retention

We retain user data as long as necessary to fulfill service obligations, resolve disputes, and comply with legal requirements. Upon cancellation, your data will be deleted within 60 days unless legally required to be retained.

6. International Transfers

Your information may be stored or processed in the United States. Sparkbase ensures that data transfers comply with applicable laws and privacy standards.

7. Anti-Spam Policy

Sparkbase prohibits sending unsolicited commercial emails. All messages sent through our platform include opt-out mechanisms. Violations of this policy may result in account suspension.

8. Unsubscribing

8.1. Marketing Communications

You can unsubscribe from Sparkbase marketing emails by clicking the “unsubscribe” link or contacting us at [email protected].

8.2. Customer Communications

For emails sent by our customers via the Sparkbase service, you can unsubscribe through the included “unsubscribe” link or by contacting the sender directly.

9. Sharing with Third-Party Applications

Sparkbase integrates with third-party applications (e.g., Gmail). You are encouraged to review the privacy policies of these third parties, as Sparkbase is not responsible for their data practices.

10. Compelled Disclosure

We may disclose user data if required by law or to protect our rights, investigate security issues, or comply with legal processes.

Contacting Sparkbase

You can contact us via email at [email protected]

About These Terms

Sparkbase may modify these terms. Changes become effective after notice, except for changes addressing legal requirements, which take effect immediately. These terms are governed by the laws of The Netherlands, and you submit to the jurisdiction of English courts.